SERVICE ALERT: Unusually high customs feesUpdated a month ago

Recently, some customers have reported inflated customs fees at the time of import. We now understand this to be caused by a series of clerical errors external to lttstore.com.

After thoroughly reviewing our records, we determined the orders we believed were affected by this, and to the best of our ability, and issued automatic refunds to cover any outstanding fees you may have incurred at import. If your order was impacted, you should have received an automatic refund notification on December 19th, 2025 (PST).

Your refund includes coverage for:

1. Any outstanding customs / duty fees you would not have paid if your order had been declared in the correct currency

2. Any outstanding customs / duty fees you would not have paid if the free product(s) in your order had been declared at the correct value (ONLY if applicable)

3. Any brokerage or "handling" fees you might have paid ONLY IF your order would have been exempt from customs fees had it been declared correctly

4. Any additional or duplicate VAT you might have paid if ALL of the following are true:

   • Your order would have been exempt from customs fees if it had been declared properly

   • You reside in the United Kingdom, Norway, or any EU member state that participates in the IOSS system (these are the only regions where double VAT occurs).

Your refund DOES NOT cover:

1. The entirety of your customs bill (unless your order would have been wholly exempt from customs fees if declared properly). We have only provided coverage for unintended fees.

2. Brokerage fees, aka "handling fees" (if they would have applied regardless of this issue). For more information about brokerage fees, see our Help Center article here.

3. Coverage for any issue you might be experiencing simultaneous to this, such as a delivery delay, missing product, etc. Please create a customer service ticket here if you wish to address these issues.

Please note that refunds are being delivered to your original payment method. If you have multiple payment methods, your refund may have been spread across two or more of them. To prevent fraud, we may not issue refunds to alternative payment methods upon request. We apologize for any inconvenience this may cause.

SOME CUSTOMERS HAVE INDICATED THEIR REFUND MAY NOT FULLY COVER THEIR SITUATION. IF YOU BELIEVE YOUR REFUND AMOUNT IS NOT CORRECT, OR YOU HAVE NOT YET RECEIVED YOUR REFUND:

1. Check your spam and filter settings for communications from [email protected].

2. Review the list above of situations that are not covered, and ensure you are not expecting coverage for one or more of those situations.

3. If the above does not adequately explain your situation, create a customer service ticket here with the subject header “Higher than normal customs fees” to request further assistance, or reply to your existing ticket if you have one.

Thanks again for your patience with us. We hope that this action has been helpful and wish everyone happy holidays.